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  • What should I do if I experience a reaction to a product?
    We advise you to stop using the product immediately and consult with a healthcare professional. For further help and to explore possible alternatives, please reach out to our customer service team.
  • does Gémeaux Cosmetix promote community engagement and empowerment?
    We connect with our community by hosting events and collaborating with influencers who align with our values.
  • Do you provide tutorials or guides on using your products effectively?
    Yes, we have a range of tutorials available on our social media platforms, specifically designed to help you achieve optimal results with your makeup and skincare routines.
  • What is the best way to contact customer service for additional inquiries or concerns?
    You can contact our customer service team through email or via live chat on our website. We are here to assist you with any questions you may have.
  • Are your products available in physical stores, or are they exclusively online?
    Our products are available for purchase online only.
  • Are your products cruelty-free and vegan?
    Yes, all our products are cruelty-free and vegan. We are dedicated to ethical practices and do not test on animals.
  • How long do your products typically last after opening?
    Most of our products have a shelf life of 12 to 24 months. Please check the packaging for specific expiration dates and storage guidance to maintain product effectiveness.
  • What is your return and refund policy?
    All sales are final once the packaging has been opened.

Gemeaux Cosmetix is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.gemeauxco.com], and use our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. Information We Collect We may collect and process the following types of personal data: Contact Information: Name, email address, phone number, and mailing address. Account Information: Username, password, and purchase history. Payment Information: Credit card details and other payment-related data. Usage Data: Information about how you use our website, products, and services. How We Use Your Information We use the information we collect for the following purposes: To provide and maintain our services, including processing transactions and managing accounts. To communicate with you, including sending promotional materials, updates, and customer service responses. To improve our website, products, and services through data analysis and research. To comply with legal obligations and protect our rights. Sharing Your Information We may share your personal data with: Third-party service providers who assist us in operating our website and conducting our business. Legal authorities, if required by law or to protect our rights. Affiliates and business partners, with your consent. Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no internet-based site can be 100% secure, and we cannot be held responsible for unauthorized or unintended access. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience. You can control the use of cookies through your browser settings. Your Rights You have the right to access, correct, or delete your personal data. You may also object to the processing of your data and request data portability. To exercise these rights, please contact us at [Your Contact Information]. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [ @gemeauxcocosmetics@gmail.com]. Effective Date: [01/01/2025] Thank you for trusting Gemeaux Cosmetix with your personal information. We are committed to maintaining your privacy and ensuring a safe online experience.

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